Mantena aims to become the Nordic region’s most customer-oriented and innovative provider of maintenance services for rail rolling stock. The company is currently focused on competence building and continuous improvement.
Everyone who has worked with strategic processes knows it is easy to set ambitious goals, but they also know that more than just big words are needed to make them a reality. At Mantena, the work to become the most customer-oriented and innovative provider is well underway. The company has launched two strategic programs that together will ensure that the objectives are achieved. One of these programs is the Operational Excellence Program (OEP).
Building Culture
OEP is a strategic program developed to help organizations develop and implement effective operational processes. Acting CEO Vidar Leirvik says that, for Mantena, OEP is fundamentally about building culture.
– We want to create a culture throughout the company where we focus on continuous improvement. For that, we need a foundation of knowledge, principles, and attitudes we can unite around. Programs like OEP help us to systematize our work and make it easier to work purposefully with streamlining and flow in our internal work processes. This is absolutely crucial if we are to take the company to a new level and achieve the goals we have set for ourselves.
Competence Enhancement
Even though we are in the second wave of corona and the workday is still taking place for many via home office and Teams, internal improvement work at Mantena is in full swing. This autumn is being used to further enhance the competence of our leaders.
– Our goal of leading in innovation and customer orientation requires dedicated effort over time. The great thing about OEP is that it is a so-called train-the-trainer approach, where participants in the program will train each other. The group management completed the first part of OEP in the spring of 2020 and is now training the other leaders in Mantena before the various managers will train their employees again in the spring of 2021. So far, we have only had good experiences with this and look forward to its continuation, says Leirvik.