Mantena's annual customer satisfaction survey has now been completed. The survey maps how employees at Mantena's customers experience the cooperation in various areas.
This year’s survey shows a consistently positive trend with generally satisfied customers. The highest scores are on the points "Responsiveness" and "General competence."
Seeing the effect of previous measures
Mantena's Commercial Director, Silje Nilsen, is very pleased with the results. She states that regular feedback and input from customers are important for delivering the highest possible quality of services.
– The results from this year's survey show that we are generally doing a good job and that cooperation with our customers functions well overall. The survey makes it clear that we are on the right track in improving and strengthening processes and organization. We recognize ourselves in the responses and see effects from measures we have implemented earlier, for example regarding customer contact and invoice documentation. For improvement areas, we will pay special attention to, among other things, warranty follow-up.
Follow-up afterwards
All respondents to the survey will be contacted afterwards for further follow-up. This is important in order to delve deeper into the feedback and uncover further opportunities for improvement.